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Challenge: The customer provides electricity to 3.1 million customers in the Eastern United States. Each of its 34 plants independently planned and coordinated its own transportation activities using manual processes. This led to inefficiencies, duplication of work and unnecessarily high costs for transportation.
The Strategy: MIQ Logistics analyzed the customer’s processes and determined that consolidation of transportation functions into one central load control center would enable the customer to reduce costs, leverage its transportation spend, increase vendor compliance, improve productivity and achieve other benefits.
The Solution: MIQ Logistics placed three of its transportation professionals at one of the customer’s facilities. The three led the transformation of the customer’s transportation activities, ensuring proper execution of:
- Carrier management
- Shipment planning, execution and tracking
- Vendor consolidation
- Customer support 24/7 for plant sites and vendors, including scheduled and non-scheduled outages
- Claims management
- Inbound security documentation management
- Benchmarking and continuous improvement
- Financial reconciliation
- PowerTMS™ access
Result: The customer is a satisfied MIQ Logistics customer for over ten years. In that time, they’ve experience improvements in their transportation processes, including increased vendor compliance and the convenience of a single invoice for all shipments.
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June MIQ Logistics announced the opening of its new, enhanced regional and local combined office in Hong Kong.
